The person who builds it is the person you talk to.
ChiselWeb is built around direct access, not a support ticket. When you have a question about your site, you’re talking to whoever actually builds and maintains it. No account manager, no relay.
A direct line, not a help desk.
Most agencies put a layer between you and the build: an account manager, a ticketing system, a queue. Here, the person who writes the code is the person who answers the message. That’s the whole difference.
Own your site. Leave whenever.
The build is yours, not a rented seat on someone else’s platform. There’s no contract keeping you here, and no wall between you and your own site. The reason to stay should be that the site keeps working and someone keeps it that way, not that leaving is hard.